Our Service
Faced with market competition, we are placing greater emphasis on product quality control and after-sales service to build a positive customer reputation. "Stable," "Cats Love It," "No Odor," and "Nice Design" are frequently mentioned in user reviews.
We are beginning to explore collaborations with boutique pet stores, high-end pet hotels, pet-friendly cafes, bookstores, and other locations for display or sales, enhancing the brand's offline visibility.
We may also be testing the integration of simple smart features in some high-end product lines, such as built-in, replaceable catnip containers or bases compatible with smart feeders/water dispensers (this is not core, more of an embellishment).
I. Pre-Sales Service: Accurate Decision-Making, Hassle-Free Start
Intelligent Product Matching System
Online AI Shopping Assistant (official website/mini program): Input the number of cats, breed, personality, home space dimensions, budget, and style preferences to automatically recommend the most suitable series and configurations (e.g., "Multi-cat Family + Small Apartment" → Recommended: "Perch" Wall-Mounted Set + "Miyu" Cat Bed).
Immersive 3D/AR Preview:
Scan your living room with your phone to virtually place a climbing frame model, visually verifying size compatibility and integration with your home, reducing purchase hesitation. Professional Consulting
Dedicated Customer Service:
The official website/e-commerce platform features a "Climbing Frame Planner" portal, offering one-on-one video consultations (demonstrating product details and answering questions about load-bearing capacity and installation).
Offline Experience Point Support:
Trained sales staff at partner pet stores/trades offer professional advice (e.g., "For Ragdoll cats, the platform's load-bearing width is a key consideration").
Transparent Knowledge
"Cat Climbing Frame Selection White Paper":
Free download, covering material analysis (solid wood vs. board), safety indicators, cat behavioral design principles, and other practical information.
Live Classrooms:
Regularly invite pet behavior experts to discuss topics such as "How to Guide Cats to Use Climbing Frames" and "Space Planning for Conflict in Multi-Cat Households."
II. Post-Sales Service: Expedited Delivery, Full Support
Flexible Ordering and Production Tracking
Modular Customization System:
The online configurator allows users to freely combine "Nebula" series modules, with real-time pricing and lead times displayed.
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Order Transparency:
Users can view production progress in real time (e.g., "Board Cutting → Painting Completed → Assembly Ready"), enhancing their anticipation. Worry-Free Logistics Solutions
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Exclusive Delivery Service for Large Items:
Partnering with SF Express and Deppon, we offer a "delivery and installation" option (requires additional labeling).
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Anti-Loss Packaging Technology:
Key components are packaged with patented honeycomb cardboard and EPE foam, with illustrated unpacking instructions printed on the outer box.
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Fully Insured Shipping:
Insurance is included by default, and damage claims are quickly settled according to the agreement.
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Professional Installation Support
Video Library:
HD installation tutorials for each series (including wall inspection techniques for wall-mounted models).
On-site Installation Service (Value-Added):
Covering major cities, certified technicians (training and certification), post-installation stability testing and signature acceptance.
Tool Kit:
Includes a custom Allen wrench, gloves, and spare screws, labeled and categorized to avoid confusion.
III. After-Sales Service: Lifetime Care, the Trusted Choice
▼ Intelligent After-Sales Response System
One-Click Repair Report: Upload a photo/video of the problem to the mini-program, which automatically identifies the component and provides a recommended solution (e.g., "loose screw" → sends tightening tutorial).
● General Inquiries: Online customer service responds within 30 minutes.
● Part Damage: Replacements shipped within 48 hours (no receipt required).
● Structural Issues: 72-hour remote diagnosis by a technical consultant → If a site visit is required, schedule a service appointment within 5 days.
Exclusive Maintenance and Renewal Plan
● Annual Health Check Service (Members Only): Paid on-site inspection of screw tightness and bracket stability, providing maintenance recommendations.
● Trade-in: Trade in your old climbing frame for a new one (recycled parts for environmentally friendly recycling), encouraging repeat purchases.
● Renovation Workshop: Paid services such as cloth cover cleaning, sisal pole replacement, and partial repainting are provided to extend the product lifespan. Community-Based User Operations
● "Climbing Frame Show" UGC platform: Users upload photos of their cats using the frames or creative modifications, and monthly contests are rewarded with accessory packages.
● VIP Membership System: Points accumulated based on spending can be redeemed for exclusive accessories, cleaning services, or new product trials.
● Offline Cat Clubs: Collaborate with pet hospitals to host "Climbing Frame Safety Lectures" to strengthen the brand's professional image.